Privacy policy

This Privacy Policy explains how Compartmento (“we”, “us”, “our”) collects, uses and discloses personal information when you visit or make a purchase from www.compartmento.com.au (the “Site”), create an account, contact us, or otherwise use our services (together, the “Services”). We collect personal information in the following ways: information you provide to us may include your name, email address, phone number, billing and shipping address, order details, account login details (if you create an account), and any information you include when you contact customer support; information collected automatically may include your IP address, device and browser information, pages viewed, time spent on pages, referring URLs, and other site interaction data collected via cookies and similar technologies; and information from third parties may include information from Shopify (our ecommerce platform), payment processors, shipping/fulfilment providers, and analytics/advertising partners where enabled. We use personal information to process and fulfil orders (including payment processing, shipping, returns, exchanges and customer service), communicate with you about orders, your account, service updates and support requests, detect and prevent fraud and protect our Services, improve our Services (including analytics, troubleshooting, performance and user experience), and for marketing (including promotional emails/SMS where permitted, and relevant advertising where enabled). Payments are processed by third-party payment processors. We do not store full payment card details, and payment information is handled in accordance with the relevant processor’s terms and privacy practices. We may disclose personal information to Shopify and other service providers that help operate the Site and Services (including hosting, analytics, customer support tools and email/SMS platforms), payment processors to process transactions, shipping and fulfilment partners to deliver orders and manage returns, advertising/analytics partners where enabled, and professional advisers (such as legal and accounting advisers) and authorities where required by law or to protect our rights. We only share information to the extent necessary for these purposes. We use cookies and similar technologies to operate the Site, remember preferences, run analytics, and (where enabled) support advertising measurement. You can manage cookies via your browser settings, but blocking cookies may affect site functionality. If you opt in to marketing, you can unsubscribe at any time using the unsubscribe link in our emails or by following opt-out instructions in SMS. We may still send non-promotional messages such as order confirmations and shipping updates. Some of our service providers (including Shopify and supporting apps) may store or process information outside Australia (for example, in the United States or other countries). We take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with this policy and applicable law. We take reasonable steps to protect personal information, but no method of transmission or storage is completely secure. We retain personal information only as long as needed to provide the Services, comply with legal and tax obligations, resolve disputes, and enforce our agreements. You may request access to, correction of, or deletion of personal information we hold about you, subject to legal exceptions. To make a request, contact us using the details below. We may need to verify your identity before responding. If you have a privacy complaint, contact us and we will respond within a reasonable time. If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC). Contact: accounts@compartmento.com.au. Address: suite 803 shop 4/500 Crown Street, Surry Hills, NSW 2010, Australia.