This Shipping Policy applies to orders placed at www.compartmento.com.au (the “Site”). We currently ship Australia-wide (including PO Boxes where the carrier supports it). For international shipping, please contact us at accounts@compartmento.com.au if your location is not available at checkout. Orders are typically processed within [1–2 / 2–3] business days (Monday to Friday, excluding public holidays). Orders placed after [2pm AEST/AEDT] may be processed the next business day. Processing times can be longer during peak periods, product launches, or where additional verification is required. Shipping costs are calculated at checkout based on your delivery address and the size/weight of your order. Any free shipping offers (if applicable) will be shown at checkout. Delivery times are estimates only and start from dispatch (not order date), and carrier delays can occur. Typical estimates within Australia are: Standard [2–7] business days. Remote and regional areas may take longer. Where tracking is available, you will receive a tracking link once your order has been dispatched. If you select or approve Authority to Leave (ATL), you authorise the carrier to leave your parcel unattended at the delivery address, and once the carrier marks the parcel as delivered, it will be treated as delivered. Compartmento is not responsible for loss or theft after delivery where ATL has been selected or the carrier has delivered to the address provided. If you prefer not to use ATL, choose a delivery option that requires signature (if offered) or use a secure address. You are responsible for providing a complete and correct delivery address. If an order is returned to us due to an incorrect or incomplete address, or failed delivery, you may be required to pay additional shipping to resend the parcel and delivery timelines will reset. If you notice an address error, contact us immediately. If the order has already been dispatched, we may not be able to change it. If your tracking shows “delivered” but you have not received the parcel, please check your mailbox/parcel locker, surrounding area, and with neighbours or building management, confirm the delivery address is correct, contact the carrier using the tracking link, and email us at accounts@compartmento.com.au within 14 days of the delivery scan. We will assist with lodging an enquiry with the carrier, but outcomes depend on the carrier’s investigation. If your parcel arrives damaged, contact us within 14 days of delivery with your order number and clear photos of the damage, the product, and the packaging (including the shipping label). We may require the item and packaging to be retained for carrier assessment. If damage is confirmed, we will provide a remedy in line with the Australian Consumer Law and our Refunds & Returns Policy. If we ship items separately (for example, due to packaging constraints), we will notify you and provide tracking details for each shipment. International delivery times, duties, taxes, and import fees vary by country and are the responsibility of the customer unless stated otherwise at checkout. We are not responsible for delays caused by customs. Contact: accounts@compartmento.com.au. Address: suite 803 shop 4/500 Crown Street, Surry Hills, NSW 2010, Australia.